Extended Warranty Policy

Last Updated: 25 May 2026

This Extended Warranty Policy ("Policy") sets out the terms of the six-month manufacturing-defect warranty provided by DoorFix Mobile ("Company", "we", "us", "our") with every standard repair Service.

This Policy is part of, and must be read with, our Terms of Service.

2. Definitions

Defined terms used in this Policy have the meanings given to them in the Terms of Service.

3. Scope and duration

3.1. The Extended Warranty is provided free of charge with every standard repair Service. There is no paid tier and no paid extension.

3.2. Duration. Six (6) months from the date of installation, applicable to:

3.2.1. The Part installed (display, battery, back cover, speaker, button, charging port, or other accessory part as the case may be); and

3.2.2. The workmanship of installation.

3.3. The Extended Warranty applies only to the Customer named in the service record. It is not transferable.

4. What is covered

The Extended Warranty covers the following defects that arise during the warranty period and are confirmed by the Company on physical inspection at the Shop:

4.1. Display. Dead pixels, lines, abnormal touch unresponsiveness, ghost touch attributable to the display, abnormal brightness or backlight failure, and loss of touch on an installed display, where these defects are not caused by physical damage or any excluded cause.

4.2. Battery. Failure to charge or hold a reasonable charge consistent with the published capacity, where the failure is not caused by use beyond reasonable parameters or by any excluded cause.

4.3. Speaker. No sound, distorted sound, or mechanical failure on the installed speaker.

4.4. Buttons and ports. Mechanical failure or non-detection on an installed button or charging port.

4.5. Workmanship. Loose flex cables, adhesive seal failure, improper assembly, or other defect directly attributable to the manner of installation.

4.6. Remedy. Repair or replacement of the defective Part, at the Company's sole option. No cash refund.

5. What is NOT covered

The Extended Warranty does not apply, and a claim will be refused, in any of the following circumstances:

5.1. Physical damage after Service. Any physical damage to the Device discovered at the time of a warranty claim — including but not limited to cracks, dents, bends, scratches, pressure marks, scuff marks, impact marks, chips, or deformation on any part of the Device body, frame, back cover, buttons, ports, or screen glass, whether or not on or near the repaired Part — shall void this warranty in its entirety. The warranty void applies to all installed Parts and workmanship, not only to the area of visible damage. For the avoidance of doubt, a dent on the frame, a scratch on the back cover, or any cosmetic damage anywhere on the Device is sufficient to void this warranty, as it is evidence of a post-handover impact or mishandling event that may have caused or contributed to the claimed defect.

5.1A. Internal impact damage without visible external damage. A drop, knock, or physical impact event may cause internal damage — including dislodged flex connectors, damaged FPC pads, display IC failure, touch IC failure, loose solder joints, disconnected antenna cables, or battery connector failure — without producing any visible crack or cosmetic mark on the Device exterior. Such internal impact-induced failures are excluded from this warranty. Where the Customer admits to, or evidence reasonably suggests, a drop or impact event after handover, the warranty is void regardless of the external appearance of the Device.

5.1B. Tamper and Warranty Void Seal. The Company applies one or more Warranty Void Seals at internal and/or external locations on the Device at the time of handover. These seals are designed to show irreversible visual evidence of tampering, opening, or physical stress. If any Warranty Void Seal is broken, peeled, lifted, deformed, shows a VOID pattern, or is missing at the time of inspection, the warranty is void in its entirety, regardless of the reason for the seal condition.

5.1C. Liquid Damage Indicators (LDI). The Company places a minimum of three (3) Liquid Damage Indicator stickers at internal locations within the Device at the time of Service. These stickers change colour irreversibly from white or silver to pink or red upon contact with moisture or liquid of any kind. At the time of any warranty claim, the Company will inspect all LDI stickers. If any single LDI sticker shows any colour change, the Device is deemed to have been exposed to liquid after handover, and the warranty is void in its entirety. The LDI placement locations are photographed and recorded as part of the service record at the time of installation.

5.2. Liquid damage. Liquid contact of any kind, evidenced by any Liquid Damage Indicator turning pink or red, by visible corrosion, oxidation, residue on disassembly, or any other reasonable indication of liquid contact.

5.3. Tamper. The Tamper Seal applied by the Company is broken, removed, missing, peeled, or altered in any way.

5.4. Third-party repair. Any repair, attempt at repair, opening, or modification of the Device by any person other than the Company after the date of Service.

5.5. Power and accessories. Use of non-certified chargers, cables, fast-charge bricks exceeding original equipment manufacturer specification, wireless chargers exceeding device specification, duplicate or counterfeit accessories, or operation from faulty wall sockets.

5.6. Software. Operating system updates, app conflicts, factory resets, custom ROMs, rooting, jailbreaking, bootloader unlocking, or any other software-related issue.

5.7. OLED ageing. Burn-in or image retention from prolonged static content.

5.8. Battery misuse. Battery degradation from heat exposure, overcharging, deep discharge cycles, use of the Device under heavy load while charging, or use of incompatible chargers.

5.9. Electrical events. Power surges, lightning, faulty wall sockets, or other electrical faults external to the Device.

5.10. Loss and casualty. Theft, loss, fire, riot, flood, force majeure.

5.11. Late reporting of total failure. Failure to report a "dead on arrival" or total non-function defect within forty-eight (48) hours of handover.

5.12. Commercial / fleet use. Devices used commercially or in rental or fleet operations, unless declared at Booking and accepted by the Company in writing.

5.13. Cosmetic claims after acceptance. Any cosmetic or functional defect not recorded on the Post-Service Acceptance Form at handover is deemed waived.

6. Cascading and underlying-fault exclusions

6.1. The Extended Warranty covers only the Part installed by the Company and the workmanship of installation. It does not cover failures of an installed Part where the root cause lies in a component of the Device not serviced by the Company.

6.2. Excluded root-cause components include, but are not limited to:

6.2.1. The motherboard or any integrated circuit on it, including the Display IC, Touch IC, Backlight IC and boost circuit, Power Management IC (PMIC), Charging IC (including Tristar / Hydra class ICs on iPhones), Audio IC, SoC, GPU, memory, and modem;

6.2.2. The charging circuit or the charging port (where not replaced by the Company);

6.2.3. The Device frame, including bent or warped frames;

6.2.4. Pre-existing or subsequent battery swelling, abnormal heating, or thermal runaway;

6.2.5. Pre-existing liquid-damage corrosion not visible at the time of Service;

6.2.6. Any prior unauthorised repair;

6.2.7. FPC pads on the motherboard;

6.2.8. Any latent fault that manifests after the date of Service.

6.3. Acknowledgment of diagnostic limitation. The Customer acknowledges that symptoms such as lines on the display, ghost touch, no touch, rapid battery drain, abnormal heating, slow charging, or display flicker may originate from motherboard-side faults that cannot be conclusively diagnosed without chip-level inspection, which the Company does not perform in-house.

6.4. Discovery During Service. If, during disassembly or post-installation testing, the Technician identifies a motherboard fault, internal corrosion, swollen battery, bent frame, prior unauthorised repair, or any other condition that materially affects the viability of the requested repair, the Technician will inform the Customer and the Customer may elect, in writing, to:

6.4.1. Abort the Service, pay the Diagnostic Fee, and receive the Device back reassembled to the extent reasonably possible; or

6.4.2. Proceed on a best-effort, no-warranty basis, in which case this Extended Warranty does not apply to that Service.

6.7. Drop-induced display failure. A display that develops lines, loss of touch, backlight failure, flickering, discolouration, ghost touch, or any other defect following a drop or impact event is excluded from warranty, even if the display glass is visually intact and undamaged. Physical shock transmits force through the Device frame to the display connector, flex cable, and Display IC, any of which can fail from impact without producing visible glass damage. Any admission of a drop, or the presence of any physical damage anywhere on the Device, is sufficient to establish this exclusion.

6.8. Device body damage as warranty void trigger. The warranty on all Parts installed by the Company is void if, at the time of inspection, the Device shows any physical damage — including scratches, dents, bends, chips, cracks, deformation, or impact marks — anywhere on the body, frame, back cover, screen glass, buttons, or ports, regardless of whether the damage is on or near the repaired area. The Company's position is that any post-handover physical damage event — however minor in appearance — may have transmitted internal forces sufficient to cause or contribute to the claimed defect, and the Company cannot be expected to bear warranty liability for such events.

6.5. Battery-led cascading damage. Battery swelling, heating, or thermal events caused by third-party chargers, ageing batteries, charging IC faults, or PMIC faults, which subsequently damage a Company-installed display or other Company-installed Part, are excluded.

6.6. Internal photographic evidence. The Company performs a mandatory pre-installation internal inspection of the battery, motherboard, frame, FPC pads, and all Liquid Damage Indicators. Photographs of this inspection form part of the service record and are binding evidence of the internal condition of the Device at the time of Service.

7. How to make a claim

7.1. Step 1 - Notify us. Contact us by phone at +91 96060 72062, by email at doorfixmobile@gmail.com, or through our website or app within forty-eight (48) hours of noticing the defect.

7.2. Step 2 - Provide the service receipt. Quote the service record number, the date of Service, and the IMEI of the Device.

7.3. Step 3 - Physical inspection at the Shop. All claims require physical inspection of the Device at the Shop. We will assess:

7.3.1. Whether the Tamper Seal is intact;

7.3.2. Whether any Liquid Damage Indicator has been triggered;

7.3.3. Whether any third-party opening or repair is evident;

7.3.4. Whether the IMEI matches the service record;

7.3.5. Whether the symptom is attributable to the Part we installed, or to another component of the Device.

7.4. Step 4 - Decision. We will communicate our decision in writing (by email or WhatsApp) within seven (7) working days of physical inspection.

7.5. Approved claims. Where a claim is approved, we will repair or replace the defective Part at no charge to the Customer. The replacement Part is of the same uniform premium grade, subject to availability, and at the Company's sole option.

7.6. Remaining warranty. The Extended Warranty on a replaced Part runs only for the unexpired portion of the original six-month period; it does not restart.

7.7. Rejected claims. Where a claim is rejected, we will provide written reasons. The Customer may escalate under the Grievance Redressal Policy.

8. No cash refund, no transfer

8.1. The remedy under this Policy is limited to repair or replacement of the defective Part, at the Company's sole option. No cash refund is available under any circumstances.

8.2. Defective Parts replaced by the Company become the property of the Company unless the Customer pays the listed cost of the Part.

8.3. The Extended Warranty is not transferable to any other person and applies only to the Customer named in the service record.

9. Company's right to refuse a claim

The Company reserves the right to refuse any claim where:

9.1. The Tamper Seal is broken, removed, missing, peeled, or altered;

9.2. Any Liquid Damage Indicator is triggered;

9.3. Third-party repair, opening, or modification is evidenced;

9.4. The IMEI does not match the service record;

9.5. The Customer cannot produce the service record or proof of the original Service;

9.6. The defect is not attributable to the Part installed by the Company or to the workmanship of installation;

9.7. The claim is fraudulent, abusive, or vexatious.

10. Limitation of liability

10.1. The total aggregate liability of the Company under this Policy is capped at the amount paid by the Customer for the specific Service giving rise to the claim.

10.2. The Company is not liable for any indirect, incidental, consequential, special, or punitive damages, including data loss, loss of use, loss of business, or loss of contacts, photos, messages, app data, eSIM profiles, or stored credentials.

10.3. Nothing in this Policy limits any liability that cannot be limited or excluded under applicable law, including under the Consumer Protection Act, 2019.

11. Governing law and disputes

11.1. This Policy is governed by the laws of India.

11.2. Disputes are resolved as set out in the Terms of Service (arbitration at Bengaluru, Karnataka, subject to the Customer's rights under the Consumer Protection Act, 2019).

12. Contact

To make a claim or ask a question:

• DoorFix Mobile
• Email: doorfixmobile@gmail.com
• Phone: +91 96060 72062
• Website: https://doorfixmobile.com
• Registered office: Cubbonpet Main Road, Bangalore 560002, Karnataka, India