Your Repair, Your Warranty
This is a short, plain-English summary of what you can expect from a repair at DoorFix Mobile. The full Terms of Service, Extended Warranty Policy, and other policies on our website are the legal documents. If anything in this summary is different from those documents, the full documents apply.
What we do
- Doorstep and shop repair of mobile phones in Bengaluru.
- Display, battery, back cover, speaker, buttons, basic charging port.
- We do not do motherboard or chip-level work. If your phone needs that, we can send it (with your consent) to a specialist vendor.
What you pay
- A clear, upfront quote.
- Doorstep visit and diagnostic are currently free. If we open your phone and find hidden damage, we will show you a revised quote. You can accept it, or walk away at no charge.
- Prices are final. We are currently a small business and not registered for GST - you will get a regular service receipt (not a GST tax invoice).
Our parts - the same premium grade for everyone
- We use one uniform grade of premium replacement parts. We don't push tiers.
- We can't promise a specific brand or batch - only the same uniform premium grade for every customer.
Your free 6-Month Extended Warranty
- Bundled free with every repair. You don't pay extra.
- Covers: manufacturing defects in the part we installed (dead pixels, dead touch, battery not holding charge, speaker no-sound, button or port failure) and our workmanship (loose flex, bad seal).
- Remedy: we repair or replace the defective part. No cash refund.
What the warranty does NOT cover
- Any physical damage anywhere on the device body — a scratch on the back cover, a dent on the frame, a chip on a button — voids the warranty on all installed parts, not just the damaged area. Any post-handover damage is evidence of a drop or mishandling event.
- Internal drop damage without visible external damage. A drop can break a flex connector, damage an IC, or dislodge a cable internally — without cracking the glass. If you admit to a drop, or evidence suggests one, warranty is void.
- Display failure after a drop — even if the glass has no crack. Impact force travels through the frame to the display connector and Display IC. This is excluded.
- Liquid damage — if any of our 3 internal Liquid Damage Indicator stickers turn pink or red, warranty is void.
- Broken, peeled, or missing Warranty Void Seal applied at handover.
- Repair attempts by anyone else after our service.
- Use of non-certified chargers, fast-charge bricks above spec, counterfeit cables.
- Software issues, factory resets, OS updates, custom ROMs, rooting.
- OLED burn-in, normal battery ageing from heavy use or heat.
- Power surges, lightning, theft, loss, force majeure.
- Failure to report a "dead on arrival" defect within 48 hours.
The motherboard question (important)
Some problems that look like display or battery issues are actually caused by the motherboard - by ICs like the Display IC, Touch IC, Backlight IC, PMIC, or the Charging IC. These can cause:
- Lines on a new display, ghost touch, no touch.
- A new battery that drains fast or overheats.
- A new charging port that still won't charge properly.
We can't conclusively diagnose these without chip-level inspection, which we don't do in-house. The Extended Warranty does not cover failures of our part if the real cause is in the motherboard or other components we did not service. Before we start work, we will tell you if we see signs of this, and you can choose to abort or proceed on a "best-effort, no-warranty" basis.
What we do every single time
- Pre-service: we photograph the outside of your phone, check the IMEI, and have you sign a digital consent.
- Pre-install: we test every replacement part on a known-good rig before it goes into your phone.
- At handover: we apply Warranty Void Seals at opening points and place a minimum of 3 Liquid Damage Indicator (LDI) stickers at internal locations. Every seal and sticker placement is photographed and sent to your WhatsApp or email. These form part of your service record and are used to assess any future warranty claim.
- Post-service: we run a 17-item functional checklist together with you - touch, display, speaker, mic, call, charging, buttons, sensors - before you sign the Acceptance Form.
Your part
- Back up your data before service. We do not back up data and are not liable for data loss.
- Lock your phone or remove the screen lock as you choose. We don't access your gallery, messages, or apps.
- Tell us honestly about prior repairs, drops, or liquid contact. Hiding history voids the warranty.
- Report any "dead on arrival" issue within 48 hours of handover.
If something goes wrong
- Call +91 96060 72062 or email doorfixmobile@gmail.com.
- We acknowledge within 24 hours.
- All warranty claims need physical inspection at the shop. We decide within 7 working days.
- Not satisfied? Escalate to our Grievance Officer at doorfixmobile@gmail.com.
- Beyond that, the Consumer Forum and (for data) the Data Protection Board of India are open to you.
DoorFix Mobile
Cubbonpet Main Road, Bangalore 560002, Karnataka, India · GST: Not registered (small business under threshold)
+91 96060 72062 · doorfixmobile@gmail.com · https://doorfixmobile.com