Legal & Policies

Plain, fair, transparent

Everything that governs how we work with you - from the doorstep visit to the 6-month warranty, your data, refunds, and how to raise a complaint. Tap any document to read the full version.

Service & Commercial

Terms of Service

The master service agreement governing every booking and repair.

Extended Warranty Policy

Our 6-month free warranty - exactly what's covered and what isn't.

Refund & Cancellation

Cancellations, no-shows, visit charges and how refunds work.

Privacy & Data

Privacy Policy

How we collect, use, store and protect your personal data (DPDP Act 2023).

Data Loss & Device Access

Why you must back up before service and what we do (and don't) access.

Liability & Grievance

Limitation of Liability

The legal limits on our liability and your preserved statutory rights.

Grievance Redressal

How to raise a complaint and escalate if you're not satisfied.

Customer Annexures

Your Repair, Your Warranty

One-page plain-English summary of what to expect from us.

Warranty Card

The format of the digital / physical warranty card you receive.

Customer FAQ

Honest answers to the 20 questions our customers ask most often.