Data Loss, Backup and Device Access Disclaimer

Last Updated: 23 May 2026

This Disclaimer explains the Customer's responsibility for data on the Device, the policy of DoorFix Mobile on access to personal data during Service, and the Company's position on data loss. It is part of, and must be read with, the Terms of Service, the Privacy Policy, and the Pre-Service Consent.

2. Customer responsibility for backup

2.1. The Customer is solely responsible for backing up any data on the Device before tendering it for Service.

2.2. Backup methods commonly available to the Customer include:

2.2.1. iCloud Backup (for iOS devices);

2.2.2. Google One / Google Photos backup;

2.2.3. Manufacturer's own backup service (Samsung Cloud, Mi Cloud, etc.);

2.2.4. Transferring data to a computer or external storage.

2.3. The Company does not perform backups, does not provide backup as a service, and does not accept Devices for the purpose of backup.

2.4. Backups, where performed by the Customer, should include - at minimum - contacts, photos, videos, messages, app data, notes, calendars, eSIM profiles, and authenticator apps. Authenticator apps in particular often require explicit transfer through the app's own export process; a generic backup may not restore them.

3. The Company does not access personal data

3.1. The Company's Technicians are instructed by policy not to access, view, copy, or back up any personal data stored on the Device. This includes:

3.1.1. Photos and videos;

3.1.2. Contacts and call logs;

3.1.3. SMS, WhatsApp, Telegram, and other messaging apps;

3.1.4. Email accounts;

3.1.5. Banking, payment, UPI, and wallet apps;

3.1.6. Social media accounts;

3.1.7. Browsing history and saved passwords;

3.1.8. Authenticator apps and stored credentials;

3.1.9. Any other personal data.

3.2. Where a Service requires the Device to be powered on and unlocked for functional testing (for example, to confirm touch response on a newly installed display, or to verify charging behaviour after a battery replacement), the Technician will:

3.2.1. Request a temporary unlock, a screen-lock removal, or a guest mode, at the Customer's choice;

3.2.2. Confine the testing to the screen areas required for functional verification;

3.2.3. Re-lock the Device, or hand it back for the Customer to re-lock, immediately after testing.

3.3. The Customer should consider, before tendering the Device:

3.3.1. Removing the screen lock entirely (the simplest option);

3.3.2. Logging out of sensitive apps such as banking, wallets, or work email;

3.3.3. Enabling guest mode or repair mode where the Device supports it;

3.3.4. Hiding sensitive notifications from the lock screen.

4. Inherent risks of data loss

4.1. Some Services carry an inherent risk of data loss, even when performed correctly. The Customer acknowledges these risks, which include but are not limited to:

4.1.1. Factory reset. Certain repairs may require, or may trigger, a factory reset that erases all data on the Device;

4.1.2. Loss of biometric data. Replacement of a fingerprint sensor, face-unlock module, or related components may permanently invalidate biometric authentication;

4.1.3. Loss of secure enclave or paired data. Replacement of certain components may invalidate device-paired security elements (for example, "True Tone" calibration, secure-pay tokenisation);

4.1.4. Loss of eSIM profile. Resets, motherboard work, or other operations may delete an active eSIM profile, requiring re-activation with the carrier;

4.1.5. Loss of carrier-locked or device-paired apps. Some apps tie themselves to the original hardware identifier and may need to be re-enrolled or re-installed;

4.1.6. Operating system or firmware reflash. Some symptoms can only be addressed by reflashing the operating system, which erases user data.

4.2. The Technician will inform the Customer if a particular repair is known to carry a heightened risk of data loss. The Customer's election to proceed in such cases is recorded in the Pre-Service Consent.

5. No liability for data loss

5.1. To the maximum extent permitted by law, the Company is not liable for any loss of data arising from or in connection with the Service.

5.2. This includes loss of contacts, photos, videos, messages, app data, eSIM profiles, authenticator credentials, stored passwords, browsing history, notes, calendars, documents, or any other data.

5.3. The Company is not required to attempt to recover lost data and does not offer data recovery as a service.

6. Stolen or sensitive devices

6.1. The Customer warrants that the Device is not stolen and is not subject to any active police complaint, court order, or CEIR block.

6.2. If, on inspection, the Device is found to be reported stolen or blocked on CEIR, the Service will be refused and the Device will be handled in accordance with applicable law, which may include reporting to the authorities.

6.3. If the Device contains data subject to special legal protection (for example, government, classified, or healthcare data), the Customer must declare this at Booking. The Company may refuse the Service or impose additional conditions in such cases.

7. Customer acknowledgments

By proceeding with a Booking, you acknowledge and agree that:

7.1. You have read this Disclaimer.

7.2. You are solely responsible for backing up the data on your Device before the Service. You have done so, or you have chosen not to back up the data and accept the risk of loss.

7.3. The Company's Technicians are instructed not to access your personal data on the Device, and you will not hold the Company responsible for data that may incidentally be visible during functional testing where you have provided a temporary unlock.

7.4. Some Services may cause data loss, even where performed correctly, and the Company is not liable for such loss.

7.5. You have logged out of, or removed access to, any sensitive apps that you do not wish to be visible during functional testing.

7.6. The Device tendered for Service is yours or has been tendered with the lawful owner's authority, and is not stolen, blocked, or subject to any active complaint.

8. Contact

For any question about data, backup, or device access:

• DoorFix Mobile
• Email: doorfixmobile@gmail.com
• Phone: +91 96060 72062
• Website: https://doorfixmobile.com