Limitation of Liability and Disclaimer Notice

Last Updated: 23 May 2026

This Notice sets out the limitations on the liability of DoorFix Mobile in connection with any Service, Booking, or use of the Company's website or mobile application. It is part of, and must be read with, the Terms of Service, the Extended Warranty Policy, the Refund and Cancellation Policy, and the Data Loss Disclaimer.

This Notice can also be reproduced as a section within the Terms of Service.

2. Definitions

Defined terms used in this Notice have the meanings given to them in the Terms of Service.

3. Disclaimer of warranties (outside the Extended Warranty)

3.1. Except for the express Extended Warranty set out in the Extended Warranty Policy, and except for any rights of the Customer under the Consumer Protection Act, 2019, the Sale of Goods Act, 1930, or other applicable law that cannot be excluded:

3.1.1. The Services are provided on an "as is" and "as available" basis;

3.1.2. The Company makes no other warranty, condition, or representation, express or implied, statutory or otherwise, including any warranty of merchantability, satisfactory quality, fitness for a particular purpose, or non-infringement;

3.1.3. The Company does not warrant that the Service will achieve any particular result other than the manufacturing-defect and workmanship cover expressly described in the Extended Warranty Policy.

3.2. The Company makes no representation as to the future performance or longevity of a Device after the Service, beyond the express cover of the Extended Warranty.

4. Limitation of liability

4.1. Aggregate cap. Subject to clause 6 below, the total aggregate liability of the Company arising out of or in connection with any Service, Booking, Tamper Seal, Liquid Damage Indicator, third-party vendor referral, communication, or use of the Company's website or app, whether in contract, tort (including negligence), under statute, or on any other basis, is capped at the amount paid by the Customer to the Company for the specific Service giving rise to the claim.

4.2. Excluded categories of loss. Subject to clause 6, the Company will not be liable, in any circumstances, for any of the following, whether direct or indirect:

4.2.1. Loss of data, contacts, photos, videos, messages, app data, eSIM profiles, authenticator credentials, stored passwords, or any other information;

4.2.2. Loss of use of the Device;

4.2.3. Loss of business, loss of profits, loss of revenue, loss of contracts, loss of opportunity, or loss of anticipated savings;

4.2.4. Loss of goodwill or reputation;

4.2.5. Any indirect, incidental, consequential, special, exemplary, or punitive damages;

4.2.6. Any loss resulting from the Customer's failure to back up data, to disclose Device history, or to comply with these terms.

4.3. Aggregation. Multiple claims, demands, or actions arising from the same underlying facts shall be treated as one claim for the purposes of the cap in clause 4.1.

5. Exclusions from liability

5.1. The Company is not liable for:

5.1.1. Damage or failure caused by physical impact, drop, pressure, bending, or other handling of the Device by the Customer after the Service;

5.1.2. Damage or failure caused by liquid contact after the Service, evidenced by triggered Liquid Damage Indicators or visible corrosion;

5.1.3. Damage or failure caused by, or arising from, components of the Device not serviced by the Company, including the motherboard and chip-level components as described in the cascading-fault clauses;

5.1.4. Damage or failure caused by use of non-certified chargers, cables, fast-charge bricks, or counterfeit accessories;

5.1.5. Damage or failure caused by software, OS updates, app conflicts, rooting, jailbreaking, or custom firmware;

5.1.6. Damage caused by third-party repair, opening, or modification of the Device after the Company's Service;

5.1.7. Theft, loss, fire, riot, flood, force majeure;

5.1.8. Acts or omissions of any third-party vendor referred under the Third-Party Vendor / Motherboard Outsourcing Consent, beyond the Company's express undertakings in that Consent.

6. Statutory rights preserved

6.1. Nothing in this Notice excludes or limits any liability that cannot be excluded or limited under applicable law, including:

6.1.1. Liability for death or personal injury caused by the Company's negligence;

6.1.2. Liability for fraud or fraudulent misrepresentation;

6.1.3. The Customer's rights as a consumer under the Consumer Protection Act, 2019;

6.1.4. Any other liability that, as a matter of law, cannot be limited or excluded.

6.2. To the extent any provision of this Notice is found to be inconsistent with such statutory rights, that provision shall be read down to the minimum extent necessary to give effect to the law, and the remainder of the Notice continues in full force and effect.

7. Third-party content and links

7.1. The Company's website or app may contain links to third-party websites, applications, or services. The Company is not responsible for the content, accuracy, privacy practices, or security of any third-party site.

7.2. The Company is not an agent of any manufacturer, network operator, or platform whose Devices are serviced.

8. Time-bar for claims

8.1. Any claim against the Company must be made within the period prescribed by applicable law from the date the cause of action accrued.

8.2. Within the Extended Warranty period, "dead on arrival" and total-failure claims must additionally be reported within forty-eight (48) hours of handover, as set out in the Extended Warranty Policy.

9. Acceptance

9.1. By placing a Booking, allowing a Technician to commence Service, signing the Pre-Service Consent, or using the Company's website or app, the Customer confirms that they have read, understood, and accepted this Notice.

10. Contact

For any question about this Notice:

• DoorFix Mobile
• Email: doorfixmobile@gmail.com
• Phone: +91 96060 72062
• Website: https://doorfixmobile.com
• Registered office: Cubbonpet Main Road, Bangalore 560002, Karnataka, India